Frequently Asked Questions

Turn off the printer from the switch located on the left side.
Hold the feed button and simultaneously turn on the printer from the switch located at the left side.
Once you see the test receipts, you can release the feed button.
It will print two receipts, please keep a hold of the second test receipt as contains the IP address.
At the bottom of the second receipt, it should have an IP address (for example 192.168.0.10)
Now, log in to the JeM POS app, go to tools icon on the top left.
Further into general settings, please note if the IP address is any different from the one mentioned on the second receipt.
If you notice a change of IP address, please tap on the edit icon, located next to the printer option and change the IP address.
Take a test order to verify if the concern is resolved.

After you log in to EPOS app, locate the blue tool icon from the top left.
Go further into settings and hit the control centre.
Go to Reset POS button on your right-hand side and use the generic passcode '1234'.
Please proceed and stay on this page until you see a message ‘POS reset Completed’.

Please use the feature ‘On Screen’ modification to change the prices/spellings of the categories/sub-categories/products.
Please TAP on any category/product name and hold it for 2 seconds.
A pop up will appear - which will contain product name, colour, and price option.
You can change the price/colour/name from the EPOS app.
Please note: It will be a permanent change.

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